Parent Agreement – Terms and Conditions

By completing an assessment form you are agreeing to the following terms and conditions. By completing an assessment, you are confirming that you are the legal parent or guardian of the child/children for whom services are being sought.

My approach to sleep, and the plans and approaches I use, are designed to nurture independent sleep while also fostering lifelong healthy sleep habits and maintaining positive attachment relationships with parents. The focus is on creating gentle, nurturing routines and approaches that meet a child’s emotional needs for security during the sleep process. My aim is always to understand you and your family’s needs, and to develop a plan that both supports your parenting style and sleep goals, whilst encouraging your child’s growing ability to sleep independently with confidence.

I am an OCN Level 6 certified Child Sleep Coach but I am not medically trained, therefore I do not make medical diagnoses. This service is not a substitute for medical advice, diagnosis, or treatment. However, I can support the identification of sleep disorders and suggest when medical support may be necessary.

Please note: I cannot guarantee that your child will not cry throughout the process however, I make pains to ensure that at all times your child is aware of your support and your presence and you will be on hand to comfort them and to provide an emotionally appropriate response to their needs. Remember that crying is communication and in the terms of sleep adjustment; it will be a confusion whilst we adapt their way of sleeping. I do not offer the extinction method (“cry it out”) and all methods offered will allow for verbal and/or physical reassurance but this does not mean there will be no tears.

Before starting sleep work, parents should ensure their child is healthy, please check with your GP or health visitor if you are not sure.

In some cases, I might suggest that your child visits another specialist in advance of beginning any kind of sleep programme who might be able to help with any outstanding health or behavioral issues that are not in my area of expertise.

Parents should ensure that they have a quiet and stable period in which to implement their suggested sleep plan; continuity, stability and consistency are important.

Sleep Plans

 My work focuses on and responds to the uniqueness of each child, parent and family and their situation; sleep issues are investigated, assessed and analysed accordingly; therefore, your sleep plan is developed specifically for your use only. I ask that parents do not share details of their plans on social media networks – my work and approach is bespoke to each family; I ask this to prevent plagiarism of my approaches.

Points to Note:

1. The total cost of the sleep package is required before the initial assessment form is sent. Once your order has been successful on my website, an assessment form will be emailed to you within 24 hours.
2. Cancellation policy: Sleep package fees are non-refundable once the bespoke sleep plan has been issued. By purchasing, you agree that work on your personalised sleep plan may begin before the 14-day cancellation period ends. You acknowledge that once work has begun, you lose your right to cancel under the Consumer Contracts Regulations 2013. If you decide to halt support during a package, you will also not be eligible for a refund. This is to cover the work and preparation already invested by Hush Baby Sleep. If you cancel before a sleep plan has been issued (following completion of an assessment form), Hush Baby Sleep has the right to hold £100 to cover any time, assessment and work already put into your sleep plan. If you decide not to continue before an assessment form has been completed and a subsequent sleep plan has been issued but a scheduled start date had been arranged, Hush Baby Sleep reserves the right to hold £100 to cover admin time and the loss of refusing other potential clients at this time.
3. Initial assessment forms: these will be emailed to you with 24 hours of your successful order via my online shop. No paperwork is released by Hush Baby Sleep until your order has been cleared.
4. Support (either email or WhatsApp) will run continuously from the start date with support being offered between 9.00am-9.00pm. The exception is the support offered within the Platinum package where 21 days of support can be used within 12 months of the agreed start date.
5. If you choose not to uptake the support offered as part of your package when a sleep plan has been issued within 14 days, you are required to pay for a full reassessment which will incur a £49 charge to allow me to gain further understanding on your present challenges taking into account any new information which I will need to be able to support you effectively.
6. I will make contact on the morning of the first day of WhatsApp support but following this, it is the parent’s responsibility to contact Hush Baby Sleep during the support period; it is parent led.
7. If a moving on plan is required, this must be purchased no later than 30 days after the package end date to ensure information used to create your bespoke moving on plan is relevant.
8. Additional weeks of WhatsApp support as listed in “Additional Services” must be paid for and run continuously after the initial support period is over to ensure relevancy and consistency.
9. Your details and information shared with me remains confidential and is protected by GDPR legislation.

10. All consultations, sleep plans, and written support provided via email, text, or WhatsApp are treated as confidential. Any personal information you share with me will be handled with care and respect. I kindly ask that clients also respect the confidentiality of my work and materials by not sharing or reproducing the specific content of consultations, sleep plans, or written guidance publicly or on social media without prior consent. If there is a serious breach of this confidentiality, I reserve the right to suspend or terminate our agreement.

11. There are some situations where I would share confidential information, even if you don’t agree as it is my professional responsibility to report any concerns regarding the welfare and safeguarding of a baby, child or family that I work with. If any concerns are raised, I have a duty to report this to the police or local Multi Agency Safeguarding Hub (MASH).

12. My role is to support, empower and offer practical suggestions with an aim to resolve sleep problems.
13. Sleep plans alone do not improve sleep; the parent’s role is important in following through suggested approaches and strategies with consistency to provide the greatest potential for change. I do not provide guarantees that I can resolve all sleep problems.
14. It is the responsibility of the family to utilise the support (be it WhatsApp or email). If I do not hear from you, I will make the assumption that all is well and my guidance is not needed. To make improvements it is the family’s responsibility to keep me updated.
15. Parents maintain and hold full responsibility for their child’s health throughout sleep work.
16. Delay to start: If an assessment form has been returned completed but the agreed start date of the package has been pushed back by more than 14 days; a full reassessment will be required and this will incur an additional charge of £49 to cover the time of analysing the new completed assessment form.
17. Illness: If your child becomes unwell during the duration of the support period which deeply impacts their ability to sleep, we can pause the support until such time where the child is in better health providing it is within 14 days. Anything longer and a new assessment may need to be completed and analysed, this will incur an additional charge of £49 to cover the extra time to re-assess your information and re-issue a bespoke plan. The initial assessment can still go ahead as sleep work does not need to start immediately. 
18. In case of my illness, I will provide you with good notice where possible and ensure minimal disruption to our time working together.
19. My methods are tried and tested, and they have made positive impacts on the families I have worked with. However, they are not guaranteed and if over a period of time despite consistent application your find that they are not having the desired effect then you may want to speak to your GP or another health professional to make sure that there are no underlying conditions.

I am committed to offering a high standard of service and open, respectful communication. If you’re unhappy with any aspect of your experience, please email me directly at kat@hushbabysleep.co.uk so I can address the issue with care.

In the spirit of fairness and constructive dialogue, should you have any grievances I encourage you to contact me directly first so I can resolve any concerns promptly and professionally. This helps ensure any concerns are addressed professionally and thoughtfully. This request does not affect your legal right to leave a review; it simply promotes resolution through respectful communication.

DECLARATIONS

I have read the information above, understand the parent’s role in resolving sleep issues, and agree to the Terms and Conditions as stated above.

I understand that the services and programs offered by Hush Baby Sleep are voluntary.

I acknowledge that it is our responsibility to follow instructions for any service provided or purchases.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so. To the fullest extent permitted by law, liability for indirect or consequential loss is excluded. All advice is provided for guidance only. Hush Baby Sleep is not responsible for any outcomes resulting from the implementation of advice. Parents remain solely responsible for decisions relating to their child’s care.